Privacy Policy

Carpet Doctor
Address: Inala, QLD 4077

⸻

Introduction

Carpet Doctor (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

⸻

Information We Collect

We may collect the following types of personal information:
• Your name, contact number, and email address
• Residential or business address where services are provided
• Payment and billing information
• Details about the services you request or use
• Any information you provide to us directly via phone, email, website forms, or in person

⸻

How We Collect Your Information

We collect information when you:
• Contact us by phone, email, or through our website
• Book or request a carpet cleaning or related service
• Make payments for our services
• Interact with us on social media or marketing platforms

⸻

How We Use Your Information

We use your personal information to:
• Provide and manage our services
• Respond to inquiries and bookings
• Process payments and issue invoices
• Communicate important updates about our services
• Improve our services and customer experience
• Comply with legal and regulatory obligations

⸻

Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information only with:
• Trusted third-party service providers who assist us in business operations (e.g., payment processors, IT support)
• Legal authorities when required by law

⸻

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

⸻

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete. Please contact us using the details below.

⸻

Cookies and Website

If our website uses cookies, they are used only to improve user experience. You can disable cookies through your browser settings.

⸻

Contact Us

For any questions about this Privacy Policy or to access/correct your personal information, please contact us:

Carpet Doctor
Inala, QLD 4077
Email: carpetdoctorprofessionals@gmail.co

Phone: 0450725830

⸻

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on request.