Terms and Conditions
Carpet Doctor
Address: Inala, QLD 4077
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1. Introduction
These Terms and Conditions (“Terms”) govern the use of our services. By booking or using our services, you agree to be bound by these Terms. Please read them carefully.
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2. Services
Carpet Doctor provides professional carpet cleaning and related services. We aim to deliver services with reasonable skill and care in accordance with industry standards.
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3. Bookings
• All bookings can be made via phone, email, or online (if available).
• Confirmation will be provided once your booking is accepted.
• You must provide accurate information about the property and services required.
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4. Pricing & Payment
• Prices will be provided at the time of booking or quotation.
• Payment must be made upon completion of the service unless otherwise agreed in writing.
• We accept [insert payment methods – e.g., cash, EFT, credit card].
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5. Cancellations & Rescheduling
• Cancellations must be made at least 24 hours in advance.
• Cancellations made within 24 hours may incur a cancellation fee of up to [insert amount or %].
• Rescheduling is subject to availability.
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6. Customer Responsibilities
• Ensure safe access to the property at the scheduled time.
• Remove fragile, valuable, or personal items from areas to be cleaned.
• Inform us of any pre-existing damage, stains, or conditions that may affect results.
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7. Results & Limitations
• While we use professional methods, complete stain or odour removal cannot be guaranteed.
• Some stains may be permanent due to age, material, or prior treatment.
• Drying times may vary depending on carpet type, ventilation, and weather conditions.
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8. Liability
• Carpet Doctor is not liable for:
• Pre-existing damage or wear and tear
• Colour fading or shrinkage due to manufacturer defects or age
• Damage caused by undisclosed substances or hazards in the carpet/flooring
• To the extent permitted by law, our liability is limited to re-performing the service or providing a refund for the affected service.
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9. Health & Safety
• We use industry-approved cleaning solutions and equipment.
• Customers must keep children and pets away from the work area during and immediately after cleaning.
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10. Complaints
• Any concerns must be reported to us within 48 hours of service completion.
• We will assess and, if required, re-perform the service or provide a fair resolution.
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11. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
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12. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Queensland.
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13. Contact Us
For bookings, inquiries, or complaints, please contact:
Carpet Doctor
Inala, QLD 4077
Email: carpetdoctorprofessionals@gmail.com
Phone: 0450725830